Repair Policy

Before submitting the laptop for repair, please read the policy carefully .....  

  • During estimate the parts are suspected, in case during repair if we find some other problems will be treated as a new problem, we will intimate the same then processed.

  • Physical verification of the material is only possible when it reaches to our workshop.

  • All Software's and data in a laptop are of client responsibility, please backup all the data before giving the laptop.

  • All repairs of Laptop / Desktop are warranted for 15 days from date of Closed Call.

  • This warranty applies only to those items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated. Out of warranty products may not be capable of being returned to the exact original specifications or dimensions.

  • In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use of parts or loss of use of, data or profits arising out of, or in connection with.

  • Replacement Policy: No advance replacement will be issued unless the faulty is returned.

* Technical description of the defect: In order to properly repair a product, it is absolutely necessary for PENTA IT SERVICES to receive information specifying the reason the product is being returned. Specific test data, written observation on the failure and specific corrective action you require, is needed.